FAQ

There are all kinds of applications for powerful communications using trackable email and interactive surveys.

Please drop us an email if you have any specific questions that are not addressed here in our FAQ section.

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Why would I need a service like yours? What types of media can I send to my customers? What types of information can I send to my customers? I do not have an email list now, how will I get my customers to provide them? Do I have to sign up each customer or is there an easier way? What about my customers that wish to no longer receive email?	Can't I do this type of service in-house and save money? Why do you ask for an annual subscription? What happens if I want to skip a month and not send anything to my customers? What happens if I cancel before my year is over? In addition to email documents, can I also do paper documents? How do I get started?
Why would I need a service like yours? Customers do not want to feel like they are only wanted for their money. Many feel like they were sold and then left to fend for themselves. The solution is to stay in contact with your customers and show them you care. The result will be happy customers that will continue to by from you and not from your competition. They will remain "your customers". [ Top ]
What types of media can I send to my customers? Just about anything !!! Audio, Video, Graphics, Text ... and if you can think of anything else, let us know. [ Top ]
What types of information can I send to my customers? Newsletters, sales promotions, industry news, community events, maintenance reminders, new product announcements and more. [ Top ]
I do not have an email list now, how will I get my customers to provide them? Many business do not and we say, why not? After all, you work hard and spend money to generate business and gain customers. You need to develop a new mindset and ASK your customers for their email addresses just as you now ask for their phone numbers. Explain to your customers that you want to be able to send them special promotions and important information because you value their business and want to be sure they have the latest information available. Be sure to tell them they will never be spammed. [ Top ]
Do I have to sign up each customer or is there an easier way? No, you do not have to sign up each customer. First, if you have a list and sent it to us, we will upload it for you as part of your initial start-up. In addition, we will provide a web-based sign-up form so your customers can subscribe, update their information or even unsubscribe by themselves online. This sign-up form can be accessed from a link on your own website or hosted by us and accessed over the internet. We feel this makes the most sense since your customers choose (opt-in) to receive your information which means they want it. In addition, this method requires no resources on your part so you can focus on sales and customer service. [ Top ]
What about my customers that wish to no longer receive email? Every email will include instructions for your customers to cancel their subscription if they choose to. Information on cancelled subscribers will be included in a monthly report that will be emailed to you. [ Top ]
Can't I do this type of service in-house and save money? YES, you can do it in-house, but NO, you will not save money. For you to do what we do, you will need someone that can write copy, can develop WebPages, someone to deal with the technology issues and someone focused to the task so it gets done. It is highly unlikely that you would have someone in your business now with all these skills and if you did, you are likely paying them much more than what our service costs. You are the expert at your business, let us be the experts here for you. [ Top ]
Why do you ask for an annual subscription? When you sign up with 1WebPlus, we create customized space for you on several different servers to maintain your mailings and client information. We commit this space entirely to you and your needs and cannot seek to reformat the space unless you cancel your account. Naturally, we require your commitment in return. [ Top ]
What happens if I want to skip a month and not send anything to my customers? This is entirely up to you, it's your account and your business. However, as marketing consultants, we strongly suggest that you be consistent in communicating with your customers. For example, if you are sending a monthly newsletter, your customers will expect it monthly. In addition, by sending consistent information, the servers are able to maintain your customer list in a more accurate manor. This is because our system will actually remove bad email addresses by monitoring the emails that are returned (bounced) undeliverable. The less often you send information the less often our system has the information it needs to maintain your list. [ Top ]
What happens if I cancel before my year is over? If you must cancel your subscription, we will only bill you $100 for each remaining month on your annual contract. This helps us cover the costs incurred by your early termination such as, closing out your account with us, preparing your final report and other administrative functions. In addition, our technicians must reconfigure our servers and remove the customization we created for you and then reformat the hard drives. This must be done for security reasons before we can reuse these hardware resources for another client. These are costs that we normally absorb during the fulfillment of an annual contract. [ Top ]
In addition to email documents, can I also do paper documents? We will consider doing paper for those clients that would like to offer their customers a choice of paper and/or email. We will quote custom pricing for this service on a case-by-case basis. [ Top ]
How do I get started? Just call us and we will get you started and answer all your questions. [ Top ]